FAQS
01.What payment methods do you accept?
We can accept credit cards and Paypal at this moment. We’ll add other payment methods in the future.
02.How to use the coupon code to get a discount?
When you add the product to your cart, move the cursor to the bag icon on the upper right, and click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.
03.How long it will take to receive my orders?
It takes about a week after you submit the order and finished the payment. After the order has been confirmed, our staff will send out the package in 1-2 business days. And all orders usually ship from CA to you, it takes 3-5 business days to deliver to your place.
04.How to track my order?
When you submit your order, you will get your order number. After 1-2 business days, click “Track Order” on the Menu, input your order number and email address, then click the “Track” button. Or input your Tracking Number on the right side, and click the “Track” button.
05.What is SuperBox?
SuperBox is an English-based Android TV box for home streaming entertainment. The latest SuperBox S4 Pro has 2GB of RAM and 32GB of storage, utilizes a quad-core ARM Cortex-A53 processor, and supports Android 9.0 OS and 2T2R dual-band WiFi. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.
06.What is SuperBox S5 Max?
SuperBox is an English-based Android TV box for home streaming entertainment. The latest SuperBox S4 Pro has 2GB of RAM and 32GB of storage, utilizes a quad-core ARM Cortex-A53 processor, and supports Android 9.0 OS and 2T2R dual-band WiFi. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.
07.Is the SuperBox S5 Max remote control compatible with S4 Pro?
No. The SuperBox S5 Max voice command remote takes a different chip and system. It can’t be used for S4 Pro, S3 Pro. And vice versa.
08.Do your products support voice commands?
Yes, both SuperBox S3 Pro and SuperBox S4 Pro can support voice command functions. First, insert two AAA batteries into the remote control and turn on the SuperBox S4 Pro. Keep the remote and TV box within 10 inches of each other and press the Voice button on the remote. Then, press the [OK] and [Return] buttons together until the indicator light flashes for pairing. Press the [OK] button until the red light stops blinking. Finally, go to [Settings]-[Remote&Accessories] to check if the device is connected. Look for the “RC-100” device to confirm the pairing. If the Bluetooth function or voice command function has some issues, you can re-connect it and pair it again to try it out.
09.Does SuperBox have Backups?
Yes, both SuperBox S3 Pro and SuperBox S4 Pro have the Backup TV apps. Just go to the APP Store and install it to your device.